Refund Policy

At HexCheats, we value user satisfaction and aim for all transactions to be concluded in a fair, transparent, and consistent manner. This Refund Policy explains the return and refund conditions that apply to purchased digital products.

To use the purchased digital product without any problems, the user is obliged to fulfill the following conditions:

• In-game bans or sanctions applied by third-party platforms are entirely the user's responsibility.
• Installation and usage guidelines must be applied completely and accurately.
• The user's hardware and software environment must meet the minimum system requirements specified for the product.
• Sharing the product with third parties, redistribution, or violating license conditions invalidates the right to a refund.

Your refund request may be evaluated in the following situations:

• Software Not Working or Installation Incomplete: If the product does not work despite the guidelines being applied correctly.
• No Result After Support Process: If the problem persists despite all solution attempts by our support team.
• General Technical Failure: If the software is unusable due to a long-term technical failure affecting all users.

Refund requests are not accepted in the following situations:

• In-Game Bans: Bans applied by any game or platform are outside the scope of refunds.
• Maintenance or Update Periods: The software being temporarily in maintenance, update, or testing process does not give the right to a refund.
• User-Caused Issues: Problems caused by incorrect installation, failure to follow guides, or user errors.
• Requests Made Before Support Process is Completed: Refund requests made before our support team's solution process is completed are considered invalid.

Refund requests are evaluated according to the following steps:

• Request Creation: The user submits their refund request through our official support channels.
• Information Collection: Proof of purchase, error description, and deemed necessary technical information are requested.
• Review and Test: Necessary checks and solution attempts are made by our support team.
• Refund Approval: If the problem cannot be resolved and the product is determined not to work, the refund process is initiated.
• Refund Period: The refund period may vary depending on the payment method used.

For any questions regarding your return and refund requests, you can contact our support team via Discord or Telegram.

• Support and Requests: Refund requests are only accepted through our official support channels. Requests submitted through our Discord or Telegram support team are reviewed within 48 hours at the latest, and the result is notified to the user.
• Policy Updates: HexCheats reserves the right to update this Refund Policy. The changes made become effective from the date of publication, and the current version is always available on our official website.